Refund Policy

General principle

Subscription fees, once paid, are generally non-refundable as services (research recommendations, market notes, dashboard access) are made available immediately upon activation.

Exceptions

• Duplicate payment: The duplicate amount will be refunded within 7–14 working days.
• Service not rendered: If the service could not be activated due to an error on our side, a full refund will be processed.
• Pro-rata refund (discretionary): In exceptional cases (e.g. medical emergency on submission of proof), a pro-rata refund for the unutilised period may be considered at the sole discretion of the Research Analyst.

Process

Refund requests must be sent to grievance@divyakhurana.in with the subscription details and reason. Approved refunds are credited to the original payment method within 7–14 working days.

What is non-refundable

• Subscriptions cancelled mid-term for reasons of dissatisfaction with recommendations or market performance.
• Subscriptions terminated for breach of Terms or sharing of credentials.
• One-time research reports already delivered.