Investor Charter for Research Analysts

Vision

To provide research analyst services to investors in a transparent, ethical, and unbiased manner with a focus on investor protection and education.

Mission

• To provide high-quality, independent research recommendations.
• To ensure full disclosure of conflicts of interest, if any.
• To facilitate effective grievance redressal.
• To uphold the highest standards of professional conduct.

Services provided to investors

1. Publication of research recommendations on listed securities.
2. Periodic updates and exit advisories on open recommendations.
3. Research reports and market commentary as part of the subscribed plan.
4. Customer support for clarifications on published research.

Rights of investors

• Right to receive fair and unbiased research recommendations.
• Right to know all material disclosures and conflicts of interest.
• Right to privacy and confidentiality of personal information.
• Right to grievance redressal within stipulated timelines.
• Right to approach SEBI / SCORES / SMARTODR for unresolved grievances.

Expectations from investors (do's & don'ts)

• Read all documents and risk disclosures carefully before subscribing.
• Deal only with SEBI registered intermediaries — verify registration before paying.
• Do not rely on assured-return claims; such claims are prohibited.
• Maintain records of payments and communications.

Grievance Redressal Mechanism

Step 1: Write to grievance@divyakhurana.in. Acknowledgement within 1 working day; resolution within 21 calendar days.
Step 2: If unresolved, lodge a complaint on SEBI SCORES at https://scores.sebi.gov.in.
Step 3: Online Dispute Resolution via SMARTODR at https://smartodr.in.

Timelines