Grievance Redressal

Step 1 — Reach out to us

Write to grievance@divyakhurana.in. You will receive an acknowledgement within 1 working day and a resolution within 21 calendar days.

Step 2 — SEBI SCORES

If your complaint is not resolved to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in. SCORES is a centralised web-based complaint redressal system of SEBI.

Step 3 — Online Dispute Resolution (SMARTODR)

You may also initiate online dispute resolution through the SMARTODR platform at https://smartodr.in, in accordance with SEBI's circular on Online Resolution of Disputes in the Indian Securities Market.

Timelines

What to include in your complaint

• Your full name, contact details, and subscription reference (if any).
• Clear description of the issue and dates of relevant communications.
• Supporting documents — emails, payment receipts, screenshots.
• Desired resolution.