Regulatory
Complaint Escalation Matrix
Contact details and response timelines at each level of escalation.
| Level | Contact | Address / Email | Response Time |
|---|---|---|---|
| Customer Care | Support Desk | contact@divyakhurana.in | 2 working days |
| Head of Customer Care | Divya Khurana | grievance@divyakhurana.in | 7 working days |
| Compliance Officer | Divya Khurana | compliance@divyakhurana.in | 10 working days |
| Principal Officer | Divya Khurana | principal@divyakhurana.in | 14 working days |
| SEBI SCORES | Securities and Exchange Board of India | scores.sebi.gov.in | As per SEBI |
| SMARTODR | ODR Institution | smartodr.in | As per ODR |
SEBI Office (for reference)
Securities and Exchange Board of India
SEBI Bhavan, Plot No. C4-A, 'G' Block,
Bandra Kurla Complex, Bandra (East),
Mumbai — 400 051
Toll-free helpline: 1800 22 7575 / 1800 266 7575